Frequently Asked Questions

Once an order is placed, our team will pack your Silky Mat and send it to you within these time frames:

• Orders made before 12 noon (CST) will send on the same day
• Orders made after 12 noon (CST) will send the following day
• Orders made during the weekend (or after 12 noon on any Friday) will send the following Monday

Please allow 3-5 business days for your order to reach you. Your order will be sent via USPS.

As soon as your order is sent, you will receive a shipping confirmation email from us, complete with a tracking number, so you follow this Silky journey.

*Please note: If your item has a "pre-order" date, this is the date of dispatch. The delivery timeframe starts from the pre-order date. If there is no date next to the product name, the item is in stock, and you're good to go!

We only ship to USA customers for now. Later on, we will ship to international countries. Stay tuned...

After your order, we will send you a shipping confirmation email with a 'Track Order' button. This will take you directly to the USPS site so you can follow the live tracking updates!

Don't see a tracking number? Your order may be on pre-order, as confirmed on the website at the time of purchase. You won't receive a shipping confirmation email until that date.

Also, if you ordered during the weekend (or after 12 noon central on Friday), you will see an email confirmation the following Monday.

We hate when that happens, right!? There will be times when USPS may delay your order, or your tracking number may show a 'delayed' delivery date.

If your order isn't delivered within 20 days (after your shipping confirmation email), please contact us so we can launch an investigation with USPS.

*Please note: For any issues related to your USPS order, we recommend you first reach out to USPS directly. Sure, this is frustrating, but we're required to work within USPS's processes. Once you've contacted USPS directly, let us know, and we can contact them on your behalf to try and resolve any issues ASAP.

Yes, assuming your order hasn't shipped yet. Simply send us the new details, and we can change this for you!

If your order has been shipped, don't worry! You can still redirect it via the USPS tracking link we provide on your shipping confirmation email.

*However: If you provided an incorrect address, and the package is delivered there, we are unable to retrieve it, nor can we re-send the item(s) for free. So please check your address carefully!

If this is your situation, you will have to either:

1. Contact the person who received the order and ask if they can send the product to you, or
2. Contact us with your order number, and we'll provide a promo code to re-purchase the Silky Mat(s) at a 20% discount.

We get this question a lot, and for a good reason. Nobody wants chemicals in their food!

Our Silky Mats are made of:

• BPA-Free Silicone (that's food safe), which makes the pan non-stick
• Fiberglass mesh, which doesn't allow the Silky Mat to tear and evenly dissipates heat across the silicone

Finally, no chemicals (PFOA, PFOS, etc) were used during the making of the mats.

They can withstand temperatures up to 500° F (260° C) and can be stored in the fridge as low as 0°F (0°C).

Gotta care for your Silky Mat. Here's how to do it:

• Right after taking it out of the box, wash your Silky Mat in warm water using soap and a sponge 
• After use, hand wash in warm water
• You can also use a dishwasher as well
• Do not use as a cutting board
• Do not put on a naked flame
• Do not put on a BBQ grill
• No oil needed on the Silky Mat

You can also store your Silky Mat to temperatures down to 0 degrees and cook up to 500 degrees Fahrenheit (260 degrees Celcius).

For at least 1,000 bakes. Yes, you heard that right.

That's due to the BPA-Free silicone material of the Silky Mat.

You technically can, and it will still work. However, it does violate our return policy.

So you so won't be able to return your Silky Mat if it doesn't work as intended.